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2 Minutes To Success Series
A series of two minute microlearning videos from psychology experts with practical advice and techniques to help you tackle workplace problems and be more productive, less stressed, improve your image and regain control of your life. There are programs to deal with challenging people and situations,... read more
A Clear Case of Bullying
Peter Quarry tells Eve Ash about a female manager, new to her job, whose staff refused to extend courtesy, made vindictive comments, disobeyed requests, escalated behaviors and were routinely hostile. This upset the manager until she was unable to continue working because she was psychologically inj... read more
New Release
DVD style course with completion certificate only
Accomplishment at Work
With "A" for Accomplishment in PERMA, Kylie Bell details how results in performance are better guaranteed in two stages: (1) there is clarity around expectations, the goals to be achieved, identifying and overcoming obstacles; and (2) once goals are reached, seeking and giving feedback about whether... read more
New Release
DVD style course with completion certificate only
Adaptable Communication
Peter Quarry explains to Eve Ash that in a highly complex world, the person who communicates most successfully is someone who is flexible and adapts and changes their communication style depending on the needs of their audience. They try to read the other people by ‘reading’ their reactions. They si... read more
New Release
DVD style course with completion certificate only
Allocating and Managing Training Time
Many clients are short on time, which is why trainers need to be ready to present choices based on the client's availability and the type of learning sought. Kylie Bell tells Eve Ash how a trainer's flexibility, understanding, knowledge and spontaneity can maximize the learnings, irrespective of the... read more
New Release
DVD style course with completion certificate only
Always Establish Rapport
No matter what kind of interrogation you’re doing, an investigator or interviewer needs to quickly establish a rapport with a person. Colin McLaren advises Eve Ash that this can be done through being informal (removing jacket), offering a beverage or lunch (if the interview will be long). He counsel... read more
New Release
DVD style course with completion certificate only
Anyone Could be a Thief
It is necessary for workplaces to assume that anyone can be a thief, even those in high trust positions like finance, or those “working back late”. To prevent dishonesty and theft, install sensors and CCTV, or audible alarms and manage people appropriately. Colin McLaren recommends choosing the righ... read more
New Release
DVD style course with completion certificate only
Appreciative Inquiry Case: Inconsistent Service
Kylie Bell gives a first example of Appreciative Inquiry's use in a situation with a retail client that was experiencing inconsistent customer service. By flipping the define stage to wanting high quality service, she and the client worked to discover what was already happening when they were delive... read more
New Release
DVD style course with completion certificate only
Appreciative Inquiry Case: Poor Reputation
Kylie Bell's final Appreciative Inquiry case study is a local government organization which felt its reputation was poor, based on its service provision. They recast (defined) the problem as wanting a positive perception of their service. They discovered stories of when they received positive feedba... read more
New Release
DVD style course with completion certificate only
Avoid the 6 Collaboration Killers
When developing a collaborative culture, companies need to avoid the 6 collaboration killers. Peter Quarry and Eve Ash discuss the problems of people talking more than listening, being judgmental, not acknowledging or clinging too defensively to ideas, punishing honesty and failure to experiment. Th... read more
New Release
DVD style course with completion certificate only
Be Efficient and Take Control
Colin McLaren outlines for Eve Ash the crucial nature of establishing and filling out a timeline. It will be necessary to go back to before the accident or crime occurred and gather information thereon. This must be done efficiently, impartially and frankly. Take control of the process of inquiry me... read more
New Release
DVD style course with completion certificate only
Be Proactive with Safety & Security Strategies
If things go wrong and someone is injured, workplaces look bad when the investigators arrive. Don’t wait, recommends Colin McLaren. Be proactive by engaging a skilled manager and seeking advice on developing a security regime and introducing up to date, effective safety policies. Keep staff well bri... read more
New Release
DVD style course with completion certificate only
